Our role

This website is operated by Monterlo. We respect your privacy and collect only what’s needed to operate the site, respond to requests, and improve the experience.

1) Data we collect

• Contact details you submit (name, email, phone number, message).

• Inquiry details (vehicle of interest, trade-in details, preferred appointment time).

• Usage data (pages viewed, clicks, device type, browser/OS, approximate location).

• Cookies / similar technologies for preferences, analytics, and security.

2) How we use data

• To respond to inquiries and schedule test drives or showroom visits.

• To provide vehicle availability information and follow up on requests.

• To operate, secure, and improve the website.

• To measure site performance and understand interest in vehicles.

• If permitted, to send updates (e.g., inventory alerts or important notices).

3) Legal bases (where GDPR / UK GDPR applies)

• Contract (handling your request or booking).

• Legitimate interests (security, basic analytics, service improvement).

• Consent (non-essential cookies and marketing). You can withdraw consent at any time.

4) Sharing

We may use trusted providers as processors (e.g., hosting via Framer, analytics, form delivery). They process data on our instructions under agreements designed to protect your information. We do not sell personal data.

5) Cookies & preferences

Non-essential cookies run only with your consent. You can accept, reject, or adjust settings via the cookie banner and revisit your choices anytime through Cookie Settings. You can also manage cookies in your browser.

6) Retention

We keep inquiry and contact records only as long as needed for the purposes described above or as required by law, then delete or anonymize them.

7) Your rights

Depending on your region, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. You can also withdraw consent. To exercise your rights, contact us using the details on this site.

8) International transfers

If data is processed outside your country, we rely on appropriate safeguards (such as standard contractual clauses) provided by our processors.

9) Security

We use reasonable technical and organizational measures to protect your information. No internet service is 100% secure.

10) Children

This site is not directed to children under 16, and we do not knowingly collect their data.

11) Changes

We may update this Privacy Policy from time to time. The most current version will always be posted on this page.Contact

12) Data Controller

The data controller responsible for the processing of personal data through this website is Monterlo. Full company identification details, registered address, and privacy contact details are provided on this website or may be requested through our contact channels.

13) Legitimate Interests

Where we rely on legitimate interests as a legal basis, these interests may include protecting and securing our website, preventing fraud and misuse, responding to customer inquiries, improving our services and website experience, and understanding how visitors interact with our website. We balance these interests against your privacy rights and interests.

14) Required Information

Certain personal information may be required for us to respond to your inquiry, provide requested information, arrange an appointment, or process another request. Where information is required, failure to provide it may prevent us from fulfilling your request.

15) Automated Decision-Making

We do not use personal data collected through this website to make decisions based solely on automated processing that produce legal effects or similarly significant effects on you, unless otherwise clearly disclosed.

16) Complaints

If you believe that your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the competent data protection supervisory authority. In Latvia, the supervisory authority is the Data State Inspectorate (Datu valsts inspekcija). You may also contact us first so that we can address your concerns directly.

17) Retention Periods

We retain personal data only for as long as necessary for the purpose for which it was collected, including responding to inquiries, maintaining appropriate business records, complying with legal obligations, and resolving potential disputes. Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements. When personal data is no longer required, it is deleted or anonymized.

18) International Data Transfer Safeguards

Where personal data is transferred outside the European Economic Area (EEA) to a country that has not been recognized as providing an adequate level of data protection, we use appropriate safeguards where required, such as the European Commission’s Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms. Information about applicable safeguards may be requested by contacting us.

19) Third-Party Services

Our website may use third-party service providers for services such as website hosting, analytics, security, communications, and form processing. These providers may process limited personal data on our behalf and are required to handle such information in accordance with applicable data protection requirements and our instructions.

20) Contact Regarding Personal Data

For questions about this Privacy Policy, requests concerning your personal data, or the exercise of your data protection rights, please contact Monterlo using the contact information provided on this website.